Improving Access to Appointments

What you told us and what we’ve done

We’ve been listening to your feedback and reviewing our appointment data.

Here’s how we’ve used your comments to make real improvements.

You Told Us…

• It can be hard to get through on the phone
• You want to get a GP appointment sooner
• You’d like more face-to-face appointments for complex health needs
• You want better continuity and to see someone who knows your history
• You want to see the right person for your problem

What We’ve Done…

• Increased the number of same-day urgent face-to-face appointments by 25%
• Added extra appointments on our busiest days
• Made a wider range of clinicians available through Anima
• Promoted Pharmacy First and other local services when appropriate
• Improved access for our red patients, who have more complex or urgent needs
• Reduced incoming phone calls by 40% compared to 2024, as more patients now use Anima to get through more easily
• Increased signposting to Pharmacy First, Minor Injury Units and dental services, helping us keep more GP appointments available for those who need them most

Published: Dec 10, 2025